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FAQ

About Atelier NA

What is Atelier NA?

Atelier NA is a french brand offering made-to-measure suits and shirts for men using our unique and patented 3D body scanner. Our mission is to offer everyone a complete made-to-measure wardrobe.

Who does Atelier NA address with its made-to-measure offer?

Atelier NA wants to make its luxury service accessible to everyone by offering all men a simplified, unique and fairly priced made-to-measure service.
Whether you have traditional or exceptional style or you are just looking for a product that perfectly suits and fits you, Atelier NA is the solution.

Is the body scanner available in all stores?

All stores are equipped with the body scanner.

How do I place an order?

Use the following link: www.atelierna.com/shop to find the nearest stores. Your first order must be placed in one of our stores. Once your pattern is approved, you can order directly from our website.

How is the price of the made-to-measure products determined?

The price of made-to-measure suits and shirts is determined by the range of fabric chosen: the customisation is unlimited and included in the price! Your body measurements have no impact on the price of your products.
However the made-to-measure waistcoat is charged separately. It does though have unlimited customisation options!

What is the difference between the ranges of fabrics?

The price ranges are determined by the quality and composition of the fabrics. Each range offers fabrics with completely different properties: from 100% wool and 100% cotton fabrics to blends of cashmere and silk, cashmere and wool, wool and mink for made-to-measure suits, as well as 100% cotton and blends of cotton and linen for made-to-measure shirts! We offer a selection of more than 1500 fabrics!

What is the difference between Super 100's, 120's, 150's etc?

A fabric can be defined by several characteristics including by its Super number (only valid for 100% wool). The value Super 100's, Super 110's, Super 120's and Super 130's describe the fineness of the wool fibre. A finer fibre provides the fabrics with flexibility, comfort, shine and softness but it will also be more fragile.
When 1kg of wool produces 100km of thread, the fabric made out of that thread will be referred to as Super 100's. The Super value is not a guarantee of quality but rather a processing method performed on the wool to get the finest possible fibre. This characteristic solely determines the use of the fabric, the quality and origin of the wool define the quality of the fabric.

What is the difference between the fabrics in stock and the fabrics à la coupe?

We stock a large number of fabrics. These are presented in store in large samples in order to better envision the final product. We also offer exclusive access to 1500 additional fabrics, as you can order the length of material required for your products from our exclusive suppliers Loro Piana, Holland & Sherry and Thomas Mason. These unique orders extend the delivery time by two weeks.

Are the fabrics different from store to store?

All stores have the same options and the same fabrics available.

Do I pay extra for the customisation options?

The personalisation options are already included in the price, in order to offer you the best unlimited customisation experience.

Do I pay more depending on my size?

The price is exclusively determined by the choice of fabric.

Do I need to make an appointment to place an order?

You do not need to make an appointment to place an order but it is recommended to do so, in order to have the best conditions for your made-to-measure experience!

How do I make an appointment?

You can make an appointment directly on our website by selecting your nearest store and a date. If a specific time is not shown, it means that the time slot is no longer available.
Note: due to the store being very busy, appointments cannot be made for Saturdays.

What is the delivery time for a wedding suit?

For weddings we recommend a deadline equivalent to 2 orders, i.e. 12 weeks before the wedding to allow some leeway and avoid last minute stress. Our design consultants will guide you in preparation for this special day.

What does an appointment at Atelier NA typically involve?

Upon arrival at the store, the client will be welcomed by one of our style advisors. They advise the client on the different ranges of fabrics as well as on the different customisation options depending on your style and your preferences. The customer will then try one of our jackets, in order to better understand the client's wishes and needs. Our patented 3D body scanner will then take the customer's measurements: 200 measurements in less than a second! Once the measurements are taken and the products customised have, the client proceeds to the payment.

How long does it take to place an order?

The order process can vary between 30 min and 1 hour depending on the time spent on the choice of fabrics and customisation options. Following orders take on average up to 15 min.

How are the measurements taken?

Measurements are taken in 3 stages: the body scanner takes more than 200 body measurements in less than a second. There are 5 further measurements obtained manually, in order to determine the height of the trousers, the neck size etc. A try on jacket allows to evaluate the style and the comfort preference of the customer.

How does the 3D body scanner work?

The 3D body scanner is one of the cornerstones of Atelier NA. The technology allows 200 measurements to be obtained in less than a second. The method used is the projection of white light, there is therefore no risk from being exposed to it. Those with a pacemaker or sensitive to lasers: the fitting room has no effects on and poses no risk to the body.

Does the fitting room pose any risks to humans?

The fitting room uses white light technology, so there is no risk and no lasers.

Are the fitting room measurements enough on their own?

We add some manual measurements to those collected by the fitting room, which allow us to determine with the customer the ideal location of your belt and the height at which you wear your collar. This data cannot be collected by the fitting room and needs to be decided with your design consultant.

Why do I need to try a jacket on?

A made-to-measure garment does correspond to the measurement parameters but it’s important for it to be linked with the style and comfort that you want it to have. These aspects are very subjective, it is necessary to estimate the comfort of the bend for example or even the length of the jacket for a more or less modern style.

How do I make the payment for the order?

Payment settlement is 100% on the date of the order. We will immediately begin manufacture following order payment.

Is it possible to cancel my order?

We cannot cancel the order once it has been started, the right of withdrawal does not apply to customisable products.

Is it possible to change my order?

Once the order has been started, it is not possible to modify the options.

Can I give made to measure products as a gift?

We provide the opportunity to buy gift cards for your loved ones on our website via the link: www.atelierna.com/