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FAQ

About Atelier NA

How will I be notified of the progress of my order?

Once the products have arrived in store, you will receive a text message notifying you of the availability of your order.

Is it possible that my order will arrive in multiple parts?

It is possible for your order to arrive in several stages, each type of product has its own timescale, you may have a different date for your shirts, suits and fitted products.

Do I need to make an appointment to try my products?

You do not need to make an appointment to try on your products and you do not need any paperwork for your fitting.

Can someone else collect my products for me?

It is fine to let someone else collect your products, however we highly recommend coming yourself so that we can do a fitting in-store and confirm your template.

Can I try a product at another store?

During manufacturing it is possible to request the transfer of your products from one store to another.

What does a fitting involve?

The client will be notified once his products have arrived. The first fitting of the products must essentially take place in the store in company of one of our style advisors. Product alterations are usual in made-to-measure manufacturing. Depending on the required alterations, the product will be either adjusted or re-made.

How long does the fitting of my products take?

The fitting can take between 10 and 20 minutes.

Why are alterations made?

The body scanner allows us to take over 200 body measurements, but the accuracy of the measurements does not guarantee that the garment corresponds the to the client's requirements. Atelier NA offers this reason the alteration of the products free of charge.

How long does a remake take?

If the product cannot be altered and must be remade. The delivery time will be the same: 4-6 weeks

Can the products be delivered?

We can deliver your products to your home. However we recommend having the first fitting in store in order to facilitate any alterations. Alterations can only be made in store.

What are the delivery costs?

For home delivery, we use DHL Express, delivery rates are:
Suits: France: €15 / suit, EU: €20 /suit, outside EU: on request,.
Shirts: France: €10 / shirt, EU: €15 /suit, outside EU: on request.

How can previous orders be found?

All orders are archived.