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FAQ

About Atelier NA

Once the client has picked up his products, can he still come back for alterations?

The client has 15 days to bring back his order for alteration, if he notices any discomfort. Customization options however cannot be modified. Signs of wear are not included.

Are alterations included in the price?

Alterations are included in the price as part of the fitting. 15 days after the fitting, alterations will be charged for.

How long do alterations take?

Product alterations take place in our own atelier and can take between 7 days and 3 weeks. The style advisor will inform the client about the duration.

Do the products have a guarantee?

Made to measure products correspond to the client's body measurements at the time of order. Fittings are used to confirm or adjust the client's pattern. Alterations to the product are accepted within 15 days of the fitting. After this, they will be charged for. However, if they cannot be made after the time limit, no guarantee period applies and the customer must re-order.